One day Courses

Human Resources Series

  • Human Resource Management
  • Employee Absenteeism
  • Recruitment & Selection
  • Interviewing Skills
  • Training Needs Analysis
  • Job Analysis
  • Job Design

Organizational Development

  • Organizational Behaviour
  • Organizational Issues
  • Organizational Culture
  • Organizational Structure
  • Enterprise Dynamics

Sales Development

  • Selling Professional Services
  • Customer Relationship Management
  • The Customer Driven Organization
  • Effective Complaint Handling
  • Telesales

Leadership Development

  • Leadership
  • Leadership & Delegation
  • Leadership & Influence
  • The New Manager
  • Coaching and Mentoring

Team Development

  • Effective Teamwork
  • Group Dynamics
  • Interpersonal Skills
  • Effective Meetings
  • Employee Motivation

Performance Management

  • 360 Degree Feedback
  • Performance Appraisal
  • Competencies & The Organization
  • Employee Absenteeism
  • Employee Motivation

Productivity Development

  • Auditing
  • Benchmarking
  • Employee Motivation
  • Quality Management Systems

Strategic Management

  • Introduction to Strategic Management
  • Strategic Management & Measurement
  • Strategy, Leadership & Culture
  • Strategic Decision Making

Personal Productivity

  • Personal Productivity
  • Time Management
  • Stress Management
  • Selling Professional Services
  • The Customer Driven Organization

Conflict Management

  • Managing Conflict
  • Negotiation Skills
  • Effective Complaint
  • Employee Absenteeism

 

Trainer Development

  • Presentation Skills
  • Training Needs Analysis
  • Facilitation Skills
  • Coaching and Mentoring
  • Competencies & The Organisation

Excellence Development

  • The Excellent Organization
  • The Work Organization
  • The Customer Driven Organization
  • Customer Relationship Management

Other

  • Marketing Training Pack
  • Project Management
  • Technical Report Writing

Change Management

  • Change Management
  • Change Leadership

Communication

  • Creative Problem Solving
  • Effective Complaint Handling
  • Effective Meetings
  • Enterprise Dynamics
  • Facilitation Skills
  • Group Dynamics
  • Interpersonal Skills
  • Managing Conflict
  • Organizational Culture

 

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